A Service of Metroplex Filters, LLC | 630 Pebble Drive | Fort Worth, TX 76118 | 888-590-0615
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Frequently Asked Questions

How often should I change my filters?

EHF recommends that our 1 Inch EHF Filters with Ultra Fresh Antimicrobial Features should be changed monthly during the Spring, Summer and Fall Periods. During these Peak Periods your equipment is typically operating at maximum levels and requires higher filtration needs to handle this continual usage. Individual requirements may vary and it is recommended you discuss these needs with one of our HVAC Specialist to determine exact recommendations.

How do I install my new filter?
The Downstream Side always faces toward your operating equipment. If you have more specific questions regarding installation please free to contact EHF.

What makes our Express Home Filters different from your local box store?
Express Home Filters eliminate by-pass, they are mold/moisture resistant, and virtually eliminate filter failure where typical cardboard filters fail all of these tests. These key features help keep your home virtually dust free, helps keep your coils clean and saves energy thus making your equipment more efficient. EHF features "Ultra Fresh" which is a special Anti-Microbial Treatment that virtually eliminates dust, molds, mildew, bacteria and fungi. Express Home Filters are 100% recyclable.

What if I have a Custom Sized Filter?
Contact EHF by phone or email and we will take care of your specific, individual needs.

How long does it take to normally receive my first filter?
If your filter is not a special order/custom sized filter your order will be scheduled to ship on the 1st or 15th of each month based on your initial order date.

How can I remember when it's time to change my filter?
Once you join the EHF Program your filters will conveniently arrive at your doorstep on a monthly, bi-monthly or quarterly basis depending on your specific needs. You will never have to make another unscheduled trip to the store, often wasting your valuable time, gas and money. You will NEVER have to remember to change your filter again! And remember, when you join the Express Home Filters Team you can Breathe Easy, Breath Healthy from this day forward.

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